Customer Service

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SERVICE

LB

SERVICE SUPPORT

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LB continues to work shoulder to shoulder with its customers even after installing the production lines, by means of the technical support system, either in person or remotely, according to the principles of Industry 4.0, in order to help customers in the daily management of their systems, ensuring rapid response times for any malfunctions that should occur

30 minutes

A call is received

1 hour

Start support work on problems that affect the functioning of the plant

2 hours

Start support work on problems that restrict the functioning of the plant

24 hours

Start support work on problems that do not affect or restrict the functioning of the plant

The LB research and development division has developed specific software systems to control the production cycle, even remotely and by means of augmented reality

LB

ADVANCED SERVICE

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Innovative software platform that integrates the concept of Industry 4.0 into technological plants, collecting, analysing and processing sensitive data 24/24 and 365/365, warning qualified personnel in advance of downtime and drops in performance, in order for them to perform tests, service and maintenance.

Rapid detection

Effective information

Customisable
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App using augmented reality to access all diagnostic, predictive maintenance and spare parts services simply by framing the machine or plant with a smartphone, tablet or HoloLens.

Ease of use with a Mobile Device

3D Maintenance

Interactivity

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